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360 Degree HR Consulting

Competency Mapping

Competency Mapping

No organization is perfect rather we would say no human being is perfect. But to achieve a common organizational objective we need to understand the right person to be deployed at the right job and this is where competency mapping takes its course.
This proposal from ZEST India simply showcases the outline / framework of the competency mapping process and solutions to the gaps identified with training and development process. We believe that the competencies of a person should be synced with the objectives of the organization and therefore it is immensely important for the organization to have a clear view about the future deliveries from the respective teams.
The following is the brief outline of competency mapping of the sales associates.
A competency model describes the combination of knowledge, skills and characteristics needed to effectively perform a role in an organization and is used as a human resource tool for selection, training and development, appraisal and succession planning.
Mystery Audit

Mystery Audit

ZEST India conducts thorough mystery shopping exercise for our retail and hospitality clients across India. The objective of this exercise is to ensure the implementation of the various customer satisfaction tools that were shared with the sales/store associates during the training programs.
This exercise will help the management understand the various existing gaps among the store associates while providing premium in-store customer service and customer delight programs.

Customer Satisfaction Index

zest india mystery customer satisfaction index
Manpower Planning

Manpower Planning

Make sure your organization has adequate manpower. Sometimes low or excessive manpower can spoil the organization’s success rate. Putting the right person at the right job is important. At ZEST India we ensure that you have the right talent allocated for the right job.

HR Policy development

HR Policy development

At ZEST India HR policy development is done with utmost care and immense dedication. The following areas are covered for policy development.

  • Code of Conduct
  • Confidentiality
  • Conflict of Interest
  • Working conditions
  • Attendance
  • Hours of Operations
  • Termination (Voluntary and Involuntary)
  • Recruitment
  • Compensation
  • Performance Management
  • Learning and development
  • Benefits and Eligibility
  • Overtime
  • Privacy
  • Employee Information
  • Bereavement Leave
  • Compassionate Leave
  • Vacation
  • Sick Leave, Short Term Disability, Long Term Disability
  • Maternity, Parental, and Adoption Leave
  • Unpaid Leave
  • Jury Duty
  • Family Leave
  • Grievance/Conflict Resolution
  • Formal complaint process
  • Disciplinary
  • Discrimination and Harassment/Respectful Workplace
  • Health and Safety
  • Accident Reporting
  • Workplace Violence
  • Alcohol and Drug Use Policy
  • Use of Company Equipment
  • General policy on the review and update of organization policies