No organization is perfect rather we would say no human being is perfect. But to achieve a common organizational objective we need to understand the right person to be deployed at the right job and this is where competency mapping takes its course.
This proposal from ZEST India simply showcases the outline / framework of the competency mapping process and solutions to the gaps identified with training and development process. We believe that the competencies of a person should be synced with the objectives of the organization and therefore it is immensely important for the organization to have a clear view about the future deliveries from the respective teams.
The following is the brief outline of competency mapping of the sales associates.
A competency model describes the combination of knowledge, skills and characteristics needed to effectively perform a role in an organization and is used as a human resource tool for selection, training and development, appraisal and succession planning.
ZEST India conducts thorough mystery shopping exercise for our retail and hospitality clients across India. The objective of this exercise is to ensure the implementation of the various customer satisfaction tools that were shared with the sales/store associates during the training programs.
This exercise will help the management understand the various existing gaps among the store associates while providing premium in-store customer service and customer delight programs.
Customer Satisfaction Index
Make sure your organization has adequate manpower. Sometimes low or excessive manpower can spoil the organization’s success rate. Putting the right person at the right job is important. At ZEST India we ensure that you have the right talent allocated for the right job.
HR Policy development
At ZEST India HR policy development is done with utmost care and immense dedication. The following areas are covered for policy development.
Code of Conduct
Conflict of Interest
Hours of Operations
Termination (Voluntary and Involuntary)
Learning and development
Benefits and Eligibility
Sick Leave, Short Term Disability, Long Term Disability
Maternity, Parental, and Adoption Leave
Formal complaint process
Discrimination and Harassment/Respectful Workplace
Health and Safety
Alcohol and Drug Use Policy
Use of Company Equipment
General policy on the review and update of organization policies